Frequently Asked Questions
Everything you need to know about shopping with Steele. Label
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders under this amount, a flat rate of $10 applies. Most orders are processed within 1-2 business days.
How do I initiate a return or exchange?
We accept returns on all full-priced items within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached. To start a return, please visit our online Return Portal.
Which payment methods do you accept?
Steele. Label accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Klarna.
How do I find my correct size?
Each product page features a detailed 'Size Guide' and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for fit notes.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Steele. Label garments?
To ensure longevity, we recommend following the care instructions on the internal label. Most of our silk and linen pieces are dry clean only or require a gentle cold hand wash.